To succeed as a hotel receptionist, a person must generally have an outgoing personality, and be able to competently handle a number of different tasks at once. Receptionists must be quick on their feet, and have top-notch math and computer skills. Prior customer service experience may also be required. Most hotels require their receptionists to hold at least a high school diploma or equivalent. More advanced degrees, especially those with an emphasis on hospitality or travel, often make candidates more competitive, however.
Competition is particularly steep at well-known hotels and resorts, where receptionists are typically better paid than at smaller, up-and-coming establishments. A hotel receptionist is also likely to need a flexible schedule. Many hotels staff their reception desks around the clock, which means that working hours can vary dramatically. For some people, work as a hotel receptionist is itself a dream. Others begin at the front desk as a way to move on to other more influential or important positions.
Being a hotel receptionist is an interesting and important job. To be an ideal candidate, have excellent customer service skills and maintain a flexible schedule. While you should have your high school diploma, some college classes or a degree in hospitality can help you be a more competitive candidate.
If possible, take communication and math classes. You can also gain experience in front desk positions or customer service jobs.
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Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article parts. Tips and Warnings. Related Articles. Article Summary. Part 1. Understand the job description. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage.
These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. Practice both your patience and your negotiating skills. Prepare to work a variety of shifts. Working as a hotel receptionist will require you to work days, nights, weekends, and sometimes overnight.
Be prepared to keep a flexible schedule. Get a well-balanced education. A minimum of a high school diploma will be required, and some college courses or a degree in hospitality will also help you to become a hotel receptionist. Learning a second language, especially one used by tourists in the location that you wish to work in, can be advantageous. Take math and finance classes so that you are prepared to handle payments and money. Look for opportunities to take hospitality courses.
Many community colleges and online schools offer classes in travel, tourism, and hotel management. Part 2. Obtain experience in office and front desk functions. Work as a receptionist or an office assistant in a professional setting. This will help you learn skills required of a hotel receptionist. Remain on good terms with former employers so that they can provide you with a recommendation. Answer phones, greet customers, organize paper and computer files, and get experience managing multiple administrative functions.
Maintain a network of contacts. Stay in contact with higher-ups and terminate your employment on good terms with your employer so that they can give you a personal reference when you ultimately apply to a hotel receptionist role. Sharpen your customer service skills. Working as a clerk in a retail setting, or a call center will give you the customer service experience that you need to become a hotel receptionist.
Learn various types of computer software. Stay up-to-date with technology, since you may need to learn new computer programs quickly. Many hotels will use specific databases and online reservation systems. Master a variety of programs so that you can be prepared for any software scenario. Become familiar with creating a spreadsheet of data, as data entry will be a key part of your job.
Put together a resume that reflects your education and experience. Make sure that you have an objective section, which highlights your goal of becoming a hotel receptionist. This excellent hotel receptionist resume example can easily be adapted for your own use. Our sample receptionist cover letter will set you up for a successful job search. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Receptionist Interview Questions.
Customer Service Interview Questions. To Top of Page. Don't Miss These Latest Updates. Congratulations, you have got the job offer! Find out how to accept in the correct way with this job offer acceptance email sample.
What is a professional reference and who you can and cannot use. All about job references. Use this job application follow up email when you haven't heard back from the employer. Sometimes you have to cancel a job interview. Use this cancel an interview email to do it professionally.
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